top of page

Refund Policy

1. General Information

This Shipping Policy applies to all orders placed through goldenfish.group (the “Site”), operated by 153 Golden Fish Inc.
By placing an order on our Site, you agree to the terms outlined in this Shipping Policy.

2. Order Processing Time

All orders are processed within 6–12 hours after payment confirmation.

Orders placed before 12:00 PM (local time) are eligible for same-day shipment, subject to availability.
Orders placed after 12:00 PM will be processed the next business day.

Orders are not processed, shipped, or delivered on weekends or public holidays.

3. Shipping Destinations & Delivery Times

Canada

  • Free delivery across Canada

  • Average delivery time: 2–3 business days after dispatch

  • Same-day shipment available for orders placed before 12:00 PM

Delivery times are estimates and may vary depending on destination, carrier performance, or external factors beyond our control.

​

Toronto (Local Delivery)

  • Free local delivery

  • Delivery within 1 business day

  • Same-day delivery available for orders placed before 12:00 PM
    (depending on availability)

Local delivery availability may vary based on order volume and location.

4. Shipping Rates

Shipping is free of charge within Canada, including local delivery in Toronto.
No additional shipping fees apply at checkout.

5. Shipment Confirmation & Tracking

Once your order has been shipped, you will receive a shipment confirmation email.
Tracking information will be provided where available and may take up to 24–48 hours to become active.

6. Delays

While we strive to meet all estimated delivery times, 153 Golden Fish Inc. is not responsible for delays caused by:

  • Shipping carriers

  • Weather conditions

  • Customs or regulatory processes

  • Incorrect or incomplete shipping information provided by the customer

7. Incorrect Address

Please ensure that all shipping details are correct at checkout.
We are not responsible for orders delivered to incorrect addresses provided by the customer.

If an order is returned due to an incorrect or incomplete address, additional shipping fees may apply for reshipment.

8. Lost or Missing Shipments

If your order appears lost or has not arrived within a reasonable timeframe, please contact us.
We will assist in investigating the issue with the carrier, but we cannot guarantee replacement or refund for delays beyond our control.

9. Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and provide:

  • Your order number

  • Clear photos of the damaged item and packaging

We will review the case and offer an appropriate solution where applicable.

10. Contact Us

If you have any questions regarding this Shipping Policy, please contact us:

153 Golden Fish Inc.
Email: mail@153goldenfish.com

bottom of page